All PDF patterns sales are final. Unfortunately we do no accept any returns or offer refunds on all digital purchases. No exemptions.
All PDF pattern purchases are sent as digital downloads. You will receive the download link in an email, sent to the email address you provided during checkout.
If you are having trouble finding your download email, please first check your spam folder.
If you have already downloaded the PDF and are having trouble finding the file, please first check your Downloads folder or your ‘Files” app.
We also strongly recommend that you use a computer to download the file, versus a cell phone, iPad or other device.
If you are still having issues finding or downloading your pattern after trying these recommendations, please contact us at firstname.lastname@example.org